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Frequently Asked Questions

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GENERAL QUESTIONS

If you’ve never used anything like the Powerball gyro before, starting it might seem difficult. But with practice, you should be able to activate it in no time! If you’re using the string, make sure that the plastic end stays in the hole of the rotor and that you wrap it twice around. When it comes time to pull, do it hard, fast and straight up. Pulling slowly will not give the rotor the momentum it needs to get up to speed. If you’re using the PowerDock, make sure you line up the groove of the rotor to the wheel of the dock. Press down on the red button and leave your gyro on there for about 10 seconds. If you have a lighted up Powerball, wait till the lights have turned on. After pulling the string or taking your gyro off the dock, immediately start moving your wrist and try to keep it in sync with the ball. If it stops spinning and dies down its only because the right technique is not being used to keep the gyro activated. Here are a few methods that can help:

1. Hold the gyro the way you’d hold a cup and move your wrist in a circular left right, left right motion. Visualize a spinning coin as it starts to die down, how it sort of swivels…..that’s the same motion you should use to keep the gyro spinning.

2. Hold the gyro upside down, with the bottom in the palm of your hand and the open side facing down and move your wrist as if you’re stirring a pot.
NOTE: Many people become frustrated trying to activate the gyro using the chop method or the thumb flick technique. We recommend using the string or the PowerDock FIRST so that you can become accustomed to the motion of the gyro. That way, when trying to activate it with the other methods, you’ll know what to feel for. They are possible to do but they take lots more practice and patience to nail down.

Give us a call at 800-480-8084 or send us an email and we’ll be happy to help you out with this so that you can go back to using your Product as quickly as possible.
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EVERYDAY- Entry Model
Fun! Stress and tension reliever
Products designed for the everyday person. Items in this section are used for fun, exercise, and stress relief. They will help increase endurance and reduce tension for ALL.

STRENGTH- Basic Model
Sports, Fitness, and Rehabilitation
Perfect for low impact rehabilitation, strength training, toning, and daily exercise. These products are designed to be challenging, utilizing dynamic resistance and gyroscopic technology.

POWER- Advanced Model
Competitor
Get results...fast! These products are the ultimate in gyroscopic health and fitness products. Up to 220 lbs of smooth low impact resistance provides the ultimate competitive advantage.

We do not recommend that you open up the unit to fix this issue. The first thing you should do is pop the cap off from the bottom. You can use something like a flat screwdriver to help or just use your fingers. Next, take a paperclip, unwrap it, make a hook, and use that as a tool to untangle the string from inside the unit. It might take a few moments to figure out how to get it unstuck depending on how badly tangled it is but this method should work. In order to avoid this issue in the future, make sure that you pull the string straight up towards the ceiling as a veering to the left or right might cause it to become stuck again.

 

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